Getting Started With Us
Initial visit: Our initial consultation is completely virtual and free of charge. There are no scheduling requirements. We try to better understand your reasons for going solar, and define your budget. Based on this information, we provide a quote and answer any questions you have.
Roof Inspection / Permits: In order to get the most energy out of your solar system, we need to perform a roof inspection and see what we’re working with before creating a design. We also need to obtain a permit from the utility company that approves installation.
Installation: Most installations last 4-8 hours, ensuring all electrical work is secure and running.
Solar Inspection and Activation: Before activation, someone must come and inspect the installation, making sure it meets the national code of safety. After this is signed off and approved, we’ll activate your system and make sure you understand how to use it yourself.
How do I Prepare for my Appointment? We require an adult 18 or older to be present during an in-person visit. Upon request, make any appliances, electrical units, driveways, or attics accessible (including lock removal). For the safety of your pets or children, please keep them away from technicians as they work.
The first step to working with us is completely virtual, so you can discuss straight from the comfort of your home. Reach out to one of our representatives, and we'll find a time that works for you.
You get a higher percentage of power with less space used. A highly efficient rating promises that your solar system will create more energy with less panels on your rooftop. Less panels plus increased power are an added benefit, especially for smaller rooftops as well as keeping curb appeal on bigger roofs. Also, with less efficient panels, you’ll have more space to increase your solar system in the case that you purchase an electric vehicle or add on to your household. At the moment, SunPower builds solar panels that have over 22% productivity rate, the highest efficiency on the market. By using fewer materials per watt, you are also being kind to the environment. It’s a double perk, because less energy is required to create the system, and more solar energy is created by the system at a more rapid rate.
The answer varies from home to home. The easiest way to find out is by looking at your electricity bill to estimate your home’s hourly energy, then multiply that by the peak sunlight hours for your household - divided by 300, which equals the average wattage for solar panels (however - they can be anywhere from 150 to 370).
Hourly energy usage x peak sunlight hours / 300 = number of panels. This typically ranges from 17-42 panels.
One simple way of answering “How many solar panels do I need” is to let a local solar installer check out your home and give you a quote for system size (including number and wattage of panels), cost, and estimated annual and lifetime savings. Let our Solar Advisors match you with the perfect SunPower installer in your area. Read more about determining the number of panels on our blog.
Yes, like any piece of equipment does - eventually. Your roof isn’t a very kind place, so most solar cells will indeed decrease in power over time due to corrosion and breakage. In order to save money, these solar panels are usually constructed with less durability in design and materials. Our patented Maxeon® solar cells use a metal base to support the silicon and redundant connections, which makes them virtually unbeatable to corrosion and breakage.
Also,studies rate SunPower panels to be the #1 in strength and are proven to break down slower than most other solar panels on the market.
There are many different materials used in solar technology, but the most popular is crystalline silicon (monocrystalline or polycrystalline). The main difference is in the purity of the silicon.
Monocrystalline silicon comes from single-crystal, and polycrystalline silicon comes from the melting of silicon fragments together. In monocrystalline panels, there are fewer impurities, so the electrons are not as probable to get blocked before leaving as electricity. Because of this, these panels are “more effective” or better at turning sunlight into electricity.
SunPower generates the most effective monocrystalline solar panels on the market. Our X22 has a record-breaking productivity as high as 22.8 percent, which makes it the top performing panel available anywhere today. Polycrystalline panel productivity usually is anywhere from 15 to 17 percent.
Depending on your payment plan, each customer's billing experience is different. You may receive multiple billing statements from different parties, depending on your payment plan.
Solar Cash Purchase Agreement: You purchase a Sunpower Solar system from us directly.
Solar Power Purchase Agreement (PPA): You pay for the energy your Sunpower Solar system generates.
Solar Loan Agreement: You work with a lender to purchase the Sunpower Solar system over length of time.
Solar Lease Agreement: You lease the Sunpower system from us directly and pay a fixed payment, monthly, over a period of time.
On the first page of your installation agreement, you'll see your payment breakdown where you can see what you can expect. If you purchased your system outright, our sales representative will contact you with your invoice and request payment.
Customers can e hand deliver the check to their sales rep if that's easier for them, mail the check, or request an electronic invoice with credit card payment option (3.5% processing fee).
Questions on Activating My System
A permit is an authorization by the utility company approving the installation of a solar system on your rooftop. It assures that our solar system meets the minimum requirements for electrical and structural safety, according to national code. Requirements work differently depending on where you live, what you’re doing, and who is installing the system. In order to move forward to installment, we must get the permit approved first.
After installment, it’s necessary for someone to come and inspect your installation to ensure it meets the national code. Your utility company will not activate the solar system until proof has been made that it passed inspection. The thoroughness of inspection varies upon your area, but we work with the utility company in whatever way necessary to show the job was done right.
Product and Troubleshooting
While we always build our systems to prevent the most damage as possible, sometimes it is unpreventable. Whatever happens, we’ll be there to help. Here’s some steps you can take in the rare case your system is damaged:
1. Check your solar system’s production. Remember that the system production is not the same as damage, so it could be a connection issue. If you’re experiencing extreme weather shifts, take this into account as well. If your system has not improved after 3-5 days of good weather, and your connection is stable, move on to step two.
2. If the weather permits, go out and try to see if your system is damaged. Snap a few pictures of the system to send to us. 3. Contact us at email@example.com with details of the damage. Please include the following information:
1. Name of the System Owner
2. Address of the Property at which the system is installed
3. Any photos of system or issue. (Helpful but not required)
4. Phone number at which we can reach you
5. Any other helpful information to help us better serve you
You can also just give us a call, and we can take it from there!
Yes this is possible, but a site evaluation would be required to ensure compatibility and integration of the old and new system.
Systems which we have not installed require a $300.00 upfront service fee which is used towards troubleshooting. More complex jobs may require more charge depending on the amount of times we need to return to the job site. We will work directly with the manufacturer to see if there is a warranty for the item needing replacement or repairs.
We do offer removal of an existing Sunpower system in the event of renovation or re-roofing. We will come to remove the equipment and re-install the system once renovations are complete.
We do offer panel washing and bird-proofing.
How Does Solar Work?
Make sure you familiarize yourself with how your bill will look, depending on the payment plan you selected. Our customer service team is ready to help assist you with any questions you may have about your bill and how to read it.
Your energy savings will vary depending on the time of year and amount of sunlight you receive day to day.
If you have a specific question not listed here, reach out to us at firstname.lastname@example.org and one of our representatives will contact you as soon as possible. Or, click the link below.
If you have any further questions about solar, roofing, or home battery systems - or you just want to get educated on the latest news about all things solar, check out our blog page and scroll through content we've created for you there.